When you come into Lara & Sons, you can be sure to be greeted with a smile by one of our associates. They'll ask you what type of problem you're experiencing. If you're not able to explain in detail what's going on, no biggie! We'd be happy to test drive the car with you. Based on the noises or vibrations there are on the ride along, our experts will determine what's causing the problem, and explain what needs to be done to get it fixed. In most cases, we give the worst case scenario estimate. The final price may be less, depending on what parts are damaged on the inside. Our turn around time usually ranges from about one to three days, but we'd let you know if we're going to need more time. After all that, you still have questions or concerns, let them be known. That's what customer service is all about!